Digital Warranty Management

AD24 Digital Warranty and Service Requests

Faster. Smarter. Fully Online.
AD24 brings a new level of efficiency to warranty management and service and repair support for Alexander Dennis buses. With the AD24 digital warranty management platform, you reduce admin time, improve visibility, and keep your fleet moving.

Our digital management system puts everything you need in one place. Just log in and go.

Submit a request
Create an account

See it in action

How Online Warranty Requests Work

A short walkthrough showing how to create a request, upload evidence, track progress, and see updates live on AD24.

01
Log in to AD24

Access your account at ad24.direct - register if you haven't already.

02
Select Request Type

Choose Warranty Request or Chargeable Repair from your dashboard.

03
Enter Vehicle Details

Fleet number, registration, VIN - the system guides you through exactly what's needed.

04
Add Fault Description

Describe the issue and provide any additional required information.

05
Submit & Track Live

Hit submit and watch your request progress in real time.

Why we're moving to online requests

Faster. Smarter. Fully Online.

Everything your operation needs to manage warranty, field service, and chargeable requests in one place, instantly accessible, 24/7, from anywhere.

Faster, more accurate submissions
  • Automatic validation checks and right first-time data capture.
  • Quicker assessment due to better data quality.
  • Standardised component and symptom codes.
Real-time progress tracking
  • No chasing updates, no missed messages.
  • Track claims, engineer reviews and parts movements.
  • Clear view of paid, pending, and in progress claims.
Full vehicle history at your fingertips
  • 360° view of each vehicle, historical repairs, claims, and parts.
  • All vehicle documentation is centralised in one place.
  • Data that supports root cause analysis and continuous improvement.

What our Customers Say

Trusted by Operators Nationwide.

"It's cut our admin time massively."

The online warranty tool is easy to use and lets us upload photos straight from the depot. We get updates faster and we know exactly where our claim is.

Field Operations Manager National Operator
"No more chasing emails."

Previously we sent request by email and waited for replies. Now we submit everything through AD24 and can see the status instantly.

Engineering Manager Regional Bus Operator
"Our technicians love it."

Clear fields, simple steps, and everything logged in one place. THe team adapted immediately, it's saved us hours every week.

Workshop Supervisor Municipal Operator

Instant access. Real-time updates. Full fleet visibility.

Join the operators already saving time, reducing admin work, and achieving faster resolutions through AD24's fully digital process.

01
Simple, guided request submission

Our clear step-by-step process reduces mistakes and ensures all key details are captured.

02
Real-time progress updates

Track status changes, engineer reviews, parts decisions, and completion timestamps.

03
Faster warranty decisions

Better data up front means quicker assessment by our technical and warranty teams.

04
Full visibility of chargeable work

Easily submit and follow chargeable requests with transparent timelines and digital proof.

05
No chasing updates

No lost messages, missed calls, no inbox clutter — everything stays organised inside your account.